FAQ
Frequently Asked Questions about DP2A
- When do I get my passport?
You should have picked up your passport on the opening DP2A night – September 25. If you did not pick it up, you should have received it in the mail by November 3. If you have not received a passport, please contact the DP2A office at 248.559.2095.
- How do I get my tickets for each event?
The physical passports have information on how to redeem your tickets for each event. DP2A staff will also send out an email 1-2 weeks prior to each performance as a reminder with more specific instructions for that particular venue. Generally, you may either reserve your tickets in advance of the performance by calling the venue’s Box Office or you may bring your passport to the door on the night of the performance and show it to the Box Office staff. Each venue will have a list of passport holder names.
- Is my passport transferable?
YES! You own your passport, but you may give it to anyone of your choosing to be used for any of the six events. If you know you will miss two performances, you may transfer it to two different people.
- If I transfer my passport, how does my guest reserve their ticket?
- The best way to reserve tickets is for your guest to say “I’m using John and Sarah Smith’s passports tonight.” I’d like to reserve two tickets.
- At the Film Theatre, each person will be let in by showing their passport at the door.
- HELP! I lost my passport. Now what do I do?
In most cases, you will just be able to tell the box office representative your name and they will have you down as a passport holder, so you will be able to reserve your tickets without using your passport. In addition, because informational emails are sent out prior to each performance, you will receive all the pertinent information that exists in the passports. If you would like to purchase a replacement passport, please contact Brook Hoplamazian by emailing hoplamazian@detroitchamberwinds.org and you will be able to do so for a nominal fee.
- Can I switch the date I use my passport?
YES! Each participating organization has provided an alternative date or in some cases, several dates, for passport holders to switch their tickets. Your passport contains information on each organization’s destination page with date exchange options. DP2A staff will also email ticket redemption and exchange information for each venue 1-2 weeks prior to the upcoming show.
- Are their age restrictions for who can buy a passport?
No. There are no age limitations.
- Where can I find the most up-to-date information for dp2a?
The most up-to-date information can be found on the dp2a website at www.dp2a.org. If you do not find what you are looking for or if something appears to be outdated, please contact us at 248.559.2095 for clarification.
- How were these seven organizations selected for this program?
The three organizations that founded Detroit Passport to the Arts are Detroit Chamber Winds & Strings and the Great Lakes Chamber Music Festival (both represent chamber music and are sharing the final performance) and the Eisenhower Dance Ensemble. The DP2A Steering Committee looked to create a well-rounded passport experience that featured a variety of arts in metro Detroit. While there are many, many more wonderful arts organization in this area, for the initial two years, the organizations selected had to have marketing staff and formal ticketing processes. Extensive research, data profiling and trend-watching will be key to tailoring the program in the future, so the ability to track and analyze data was an important requirement of the participating organizations.
- How can my favorite organization be considered for a future passport event?
If you would like the DP2A Steering Committee to consider your favorite organization or if you think there is an organization in metro Detroit that would work well as a stop on the passport tour, please contact Natalie Bruno at bruno@detroitchamberwinds.org with the name of the organization and a website address. All organizations will be considered.
- Where do I park at each event?
Parking methods vary from event to event. In some cases, the venues have free lots, in others inexpensive lots or metered parking can be found with relative ease. Each itinerary email will reference parking options.
- Where do I sit at each event?
We have asked each partner organization to offer passport holders what would normally be considered “subscriber seating,” otherwise known as the best seats available. If you reserve your seats in advance, you are more likely to receive better placement than if you wait until the last minute on the night of each production. However, as ticketing goes, even if you wait, it may still be possible to receive really great seats.
- What if I don’t like the seats I’m given at a particular venue?
If you don’t like your seats once you arrive at the evening’s venue, you may return to the Box Office and request a change of location. Most venues will honor seat changes if other options are still available.
- What do I wear to each event?
Business casual/business is certainly safe. Or, wear what you might wear to dinner at restaurants such as Andiamo’s, Sweet Lorraine’s, Maggiano’s or The Melting Pot.
- Who will receive my information if I buy a passport?
We share the following information for each person who purchased a passport with the seven participating organizations: name, address, phone number, email (if provided), number of passports purchased, birthday (if provided) and which venues you have visited in the past. We DO NOT share donation or credit card information.
- Why do you share my information with the seven partners?
By purchasing a passport, you have essentially purchased a single ticket to six different organization’s events (seven total organizations because one performance is shared by two groups). We have packaged these for you and provided you many benefits that do not normally accompany a single ticket purchase, but you are still buying a ticket to each performance. We are just taking away the hassle for you of doing that through 6 different methods at much higher prices. As you know, if you buy a ticket for an event (concert or sporting event) the organization gets your information. This also ensures that you can reserve tickets in advance of each performance because each venue will treat you as a ticket purchaser to their organization.
- What will each organization do with my information?
Each partner organization is likely to market future concerts and events to you, most likely through email blasts and mail brochures. They have been asked NOT to solicit you for money UNLESS you continue to buy tickets from them directly. The seven partner organizations WILL NOT share your information with other organizations or any outside vendors. DP2A will not share ANY of your credit card information with any of the other partners.
- How do I remove myself from an automated Email blast list from one of the organizations?
If you wish to opt out of email correspondence from the partner venues, you can usually push reply to the email blast and include the word “UNSUBSCRIBE” in the subject line. If you don’t want to receive print material, please contact the organization’s Box Office and tell them you do not want to receive their mailings.
- Are there social events at each participating venue?
YES. Barring some major unforeseen challenge, each destination night will have a social event either before or after the regularly scheduled performance.
- How do I get more involved in DP2A?
We love this question. Fill in the survey passed out at each event and indicate that you would like to volunteer. A DP2A Steering Committee member will contact you. You may also contact Natalie Bruno at 248.559.2095 or by email at bruno@detroitchamberwinds.org
- Do I have to stand in line with my friends in order to sit with them?
YES and NO. If you reserve your tickets in advance of the performance, you will not need to stand in the “will call” line with the people you are sitting with. If you wait until the evening of the performance to redeem your passport tickets, then you need to stand in line with those people you want to sit with, just as you would if you were buying tickets to any other event.
- Can anyone come to the event after each production?
NO. Because the cost of an event increases with each person who attends, the events are not open to the general public. If you have a special request, you must contact us directly by calling 248.559.2095.
- Can I come to the event even if I can’t come to the concert?
YES. If you are a passport holder and you can’t make a concert, but can make the event, you will still be welcome at the event.
- I’m a passport participant. My [insert here: boyfriend, best friend, parent] is in from out of town the same night as a DP2A performance. Can I purchase an extra ticket for him/her?
YES. Subject to availability, another ticket can be purchased and arrangements can be made for your guest to attend the DP2A performance. Here are some quick and easy steps we’d like you to follow:- Call the venue’s box office to reserve your ticket and mention you’d like to purchase another ticket seated with your own.
- Call the DP2A Office at 248-559-2095 to add your guest to the DP2A reception list.
- Easy enough, right?
- Is the alcohol free at each event?
NO. We have worked hard to secure donated food and beverages for all events. That said, we cannot guarantee that all six events will have free alcoholic drinks.
